At CM88, your privacy is not merely a legal obligation — it is a core value we have upheld since day one. This document clearly and transparently explains how we collect, use, store, and protect your personal information as a CM88 member in Malaysia.
Six core principles that shape how CM88 manages the personal data of Malaysia members
All data transmitted between your device and CM88's servers is protected by 256-bit SSL encryption — the same security technology used by major Malaysian banks such as Maybank and CIMB.
CM88 grants you full rights to access, correct, or request deletion of your personal data at any time. You remain in control of the information we hold about you.
CM88 has never and will never sell, rent, or share members' personal data with any third party for marketing purposes without your explicit prior consent.
CM88 members' personal data is stored on servers protected by multi-layered security systems, strict access controls, and regular backup processes to prevent data loss.
CM88 collects only the data strictly necessary to provide our services to you. We do not collect excessive or irrelevant information beyond what is needed to operate the platform.
In the event of any data security incident involving your information, CM88 is committed to notifying affected members within the timeframe required by law.
This Privacy Policy explains how CM88 ("we", "platform") collect, process, store, and protect your personal information ("Member", "you") when you use the CM88 website, mobile app, and all related services. By registering an account or continuing to use the CM88 platform, you agree to the practices described in this Privacy Policy.
CM88 is an online entertainment platform offering Sports Betting, Live Casino, slots, roulette, e-sports, and a range of interactive games to eligible members in Malaysia. In delivering these services, we are required to collect and process certain information about you.
We understand that personal information is both valuable and sensitive. That is why CM88 takes a careful and considered approach to every aspect of data management — from initial collection through to final deletion when the data is no longer needed.
CM88 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Categories | Example Information | Mandatory / Optional |
|---|---|---|
| Identity Data | Full name, date of birth, gender, IC or passport number | Mandatory |
| Contact Data | Email address, Malaysian phone number | Mandatory |
| Financial Data | Payment methods (TNG, GrabPay, FPX, etc.), deposit & withdrawal records | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game records, betting history, login times, game preferences | Automatic |
| Communication Data | Records of customer support conversations, feedback, and complaints | Optional |
CM88 collects your personal data through several key channels:
CM88 uses your personal data for the following legitimate purposes:
CM88 does not sell your personal data to any party. However, we may share your data under the following limited circumstances:
All third parties that receive data from CM88 are bound by data protection agreements and may only use that information for the specified purposes.
Protecting your personal data is CM88's highest priority. We implement comprehensive technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data.
Data encryption in transit
Server perimeter protection
Two-factor account authentication
Regular security audits
Real-time threat detection system
While CM88 takes all reasonable precautions, no digital security system can guarantee absolute 100% protection. You also play an important role in keeping your account secure — use a strong password and never share your login credentials with anyone.
CM88 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Ongoing service provision |
| Financial Transaction Records | 7 years | Malaysian legal & tax requirements |
| KYC / Identity Verification Records | 5 years after account closure | AML & compliance requirements |
| Customer Support Records | 3 years | Dispute reference and resolution |
| Cookies & Technical Log Data | 13 months | Analytics and system security |
| Inactive Accounts (no login for 12 months) | Until deletion request is received | Suspended account – data retained for reference |
Once the relevant retention period has elapsed, CM88 will securely delete or anonymise your personal data in accordance with approved data deletion procedures.
CM88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the CM88 website.
Types of cookies used by CM88:
CM88 respects your rights in relation to your personal data. As a CM88 member, you have the following rights:
Request a copy of all personal data that CM88 holds about you.
Request correction of any inaccurate or incomplete data held in CM88's records.
Request deletion of your personal data under certain circumstances as defined by law.
Request that CM88 restrict the processing of your data under certain circumstances.
Request a copy of your data in a structured, machine-readable format.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights above, please contact the CM88 support team via live chat or email. CM88 will process your request within 30 business days.
CM88 reserves the right to amend this Privacy Policy from time to time to reflect changes in data management practices, legal requirements, or technological developments. Members will be notified of any material changes via:
We encourage you to review this Privacy Policy periodically. Your continued use of the CM88 platform after any amendments take effect will be considered acceptance of those changes.
The CM88 platform is strictly for individuals aged 18 and above. CM88 does not knowingly collect or process personal data from anyone under the age of 18.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by CM88, please reach out to us through the following channels:
For more information on using the CM88 platform, please refer to Terms & Conditions and section Frequently Asked Questions (FAQ) us.
This Privacy Policy forms part of CM88's comprehensive user protection framework. Please also read the CM88 Terms & Conditions and page Responsible Gaming for a full overview of your rights and responsibilities as a member.
CM88 safeguards your privacy with the latest technology and a transparent data policy. Enjoy over 1,200 games — including football betting, cricket, e-sports, and more — with complete confidence that your data is in safe hands. Register for free today!
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